1. Overview
This Privacy Policy explains how Online Prospects Pty Ltd, trading as Heypa (we, us or our), handles personal information through the Heypa website, application and related services. We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
By using our website or services, or by giving us personal information, you acknowledge the practices described in this policy.
2. Information we collect
The information we collect depends on how you interact with us and may include:
- Contact and account details, such as your name, business name, email address, telephone number and login information.
- Business and service information, including your industry, team size, enquiry volumes and information you provide when requesting a trial or support.
- Customer content entered into Heypa, such as customer, enquiry, quote, job, invoice, payment and communication records.
- Technical information, such as IP address, browser, device, operating system, pages viewed, referral information and service logs.
- Communications you send to us, including contact-form messages, support requests and feedback.
We collect information directly from you, through your use of Heypa, from authorised users of your business account and, where lawful, from service providers and public sources.
3. How we use information
We may use personal information to provide, operate and improve Heypa; create and secure accounts; respond to enquiries and support requests; process subscriptions and payments; send service notices; personalise onboarding; prevent fraud or misuse; meet legal obligations; and send marketing communications where permitted. You can opt out of marketing messages at any time using the unsubscribe instructions provided.
5. Cookies and embedded content
We and our service providers may use cookies, local storage and similar technologies to maintain sessions, remember preferences, understand website use and keep our services secure. Embedded content, such as Vimeo videos, may also set or read technologies under the provider’s own privacy terms. You can restrict cookies through your browser, although parts of the website or application may then work differently.
6. Security and retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. No internet service can guarantee absolute security.
We retain information for as long as needed to provide our services, meet legal and accounting obligations, resolve disputes and enforce agreements. When information is no longer required, we take reasonable steps to delete it or de-identify it.
7. Access, correction and your choices
You may ask to access or correct personal information we hold about you. You may also ask questions about deletion, withdraw consent where processing relies on consent, or opt out of marketing. We may need to verify your identity and, in limited circumstances permitted by law, may refuse a request and explain why.
If you provide Heypa with personal information about another person, you are responsible for having authority to do so and for giving any notices required by law.
8. Contact and privacy complaints
For privacy questions, access or correction requests, or complaints, use our Contact Us page or write to Online Prospects Pty Ltd at 16 McDougall Street, Milton QLD 4064, Australia.
We will review privacy complaints and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
9. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its updated date.